Entries tagged 'ux'
Tour the Tellme offices with Richard & Elaina Newman
The geeks in question: Elaina and Richard Newman, both of Tellme, A Microsoft Subsidiary So, what are your jobs?
Elaina: User Experience Engineer.
Richard: Software Development Engineer II.
Elaina: ...I have a II, too! I just didn't say it.What does Tellme do?
Elaina: When you call 411 from most phones nationwide, you'll usually get us. If you call Microsoft customer care, that's us.
Richard: We have an appreciable portion of all the phone calls in the US toward automated numbers -- which is kind of scary.
Elaina: Well, it would be scary if we weren't good at it.
Was it weird getting acquired by Microsoft?
Richard: Pretty much.
Elaina: For the first six to nine months after the acquisition, I would just say "I work for Tellme." But now I say "I work for Tellme, a wholly owned subsidiary of Microsoft." There were baby steps.
Richard: If you just say, "I work for Microsoft," people assume "Oh, you work on Windows." They assume you're in offices in corridors, working on Windows machines -- the stereotypical Microsoft Borg stereotype. But for me it's like, "No, actually -- I show up for work around 10:30 in the morning, I do all my work on a Mac, I deploy on Solaris. I don't target software for Windows."Now, let's see these infamous offices...
Elaina: People have a very love it or hate it response to our office space. Some people look at it and are just like, "I could NEVER work like that! How do you get anything done? You don't have offices? You don't have cubicles?" And then other people just immediately say, "This is AWESOME! I WANT."
You two are married -- did you meet on the job?
Elaina: Yes.Was it scandalous?
Richard: Not as scandalous as some others!
Elaina: There's a long tradition of Tellme couples -- we certainly weren't the first to get married, and we won't be the last.
What are the advantages of working with your spouse?
Richard: Carpooling!
Elaina: ...I was going to say the same thing.
What's the worst part? Richard: I can't get away with my affairs.
Elaina: [scoffs] I never get to have big news from work when I get home -- he already knows!
Richard: And we do talk about work a lot at home.

How's it been, adapting to working for Microsoft?
Elaina: Well, here's a story for you. We went to User Experience week last month up in San Francisco and we all put slightly different things on our name tags. We'd all registered at different times, and so some of us were identified as "Tellme Networks," some of us were "Tellme Networks, a subsidiary of Microsoft," and the newest hire had "Microsoft" on his tag. It was a fascinating social and professional experiment to see how people reacted differently to the tags! There were people at the conference who were just like Zoom!, magnetically attracted to those of us with Microsoft on our name tags! People really wanted to connect with the Microsofties -- that's who they want to talk to. It was an interesting thing to watch.